Do you want to make a difference every day? We are seeking passionate Front of House & Patient Care Team members for our Chelsea and Notting Hill Clinics. Join us, where your impact is not just seen but felt.

Location: Chelsea & Notting Hill

Job Title: Front of House & Patient Care

Contract type: Full Time - Permanent

Hours per week: 45 hours per week (flexibility to work evening and Saturday shifts on rota basis)

Salary: Annual Salary of £24K - £35K depending on skills & experience

Benefits:

• Great working environment;
• Comprehensive Training;
• Part of a professional Team of experts;
• The opportunity to work at a rapidly growing business that can fast-track your career domestically and Internationally;
• Mentoring support, including support with career development.
  

Role and Responsibilities:

• Patient Care is at the core of this position and of our operations at CH;
• Management of Treatment Rooms, Diaries & Bookings;
• Welcoming Patients and ensuring they are comfortable before, during and after their Treatment (follow the CH Protocols);
• Handle communications via phone, email and general correspondence;
• Receive payments (at the reception, or by phone);
• Perform ad-hoc administration duties;
• Manage reception/Treatment rooms’ supplies, equipment, merchandise etc;
• Create, update and manage Patients' Accounts;
• Update and maintain stock inventories;
• Receive and dispatch deliveries & ssist with mail as required;
• Assist with event coordination, both internally and externally;
• Support Marketing activities when required (birthday campaigns, holiday campaigns, follow up calls, surveys’ etc);
• Understand how to quickly implement new technology and software changes in the industry to enhance the client’s experience and the clinic’s operation;
• Comply with all company policies, procedures, guidelines, and regulations, ensuring that product delivery and customer experience is consistent;
• Communicate effectively with Patients and/or parents and carers, always respecting privacy and confidentiality;
• Maintain excellent relations with Consultants/GP’s/Referring partners, and their secretaries/receptionists;
• Strive to maintain and improve Clinic standards;
• Identify and report any risks/issues to Management;
• Support the Clinic’s multidisciplinary Team to develop services/products/procedures, when required;
• Be flexible with working hours (to include evening and weekend work on a rota basis).
  

It’s equally important that you share our values. We believe in putting Patients first and providing personalised, comprehensive healthcare. That makes you part of a much wider team, working to create a healthier future for each individual Patient.

Required Education, Skills and Qualifications:

• Excellent organisational and administrative skills;
• Attention to detail;
• Ability to prioritise and handle multiple tasks efficiently at any given moment;
• Excellent communication skills;
• Courteous, empathetic & well presented;
• Strong client service skills;
• Ability to work unsupervised applying all the company protocols and have strong critical thinking;
• Tech savvy with the ability to learn and adapt quickly;
• Excellent command of the English language (both written and spoken);
• Eligibility to work in the UK;

Any of the following will be considered a plus:

• Sales Experience;
• Customer Service Experience;
• Experience in London-based Clinics with high net worth clientele;
• Related studies;
• Fluency in Portuguese / Russian / Arabic
  

Apply now:

Please note that we can only consider candidates eligible to work in the UK and currently residing in the country. If you don't see an open position on LinkedIn - please email hello@clubhealth.uk with your CV.